At Muscat Furniture we are committed to ensuring your complete satisfaction with your furniture purchase. We understand that sometimes, circumstances may change, or you might reconsider your choice. Therefore, we have formulated a comprehensive return and exchange policy to make your shopping experience as hassle-free as possible.
- Eligibility for Return/Exchange:
Items must be returned within 15 days of the date of purchase.
The item must be in its original packaging and in unused, unassembled, and undamaged condition.
Original proof of purchase (receipt, invoice, or order confirmation) is required.
- Exclusions:
The following items are not eligible for return or exchange unless they are found to be defective upon inspection:
Assembled furniture.
Customized, personalized, or made-to-order items.
Clearance or sale items.
- Return Process:
If you wish to return or exchange an eligible item, please follow these steps:
Contact our customer service team within the 15-day return window to initiate the return/exchange process. You can reach us through customer service phone number i.e.,
Provide your original proof of purchase along with clear photographs of the item’s condition.
Once the return is approved, you will receive a Sales Return (SR) number and further instructions on packaging and shipping.
- Packaging and Shipping:
Items must be carefully repackaged in their original packaging to prevent damage during return transit.
Clearly write the provided SR number on the outside of the package.
You are responsible for arranging and covering the shipping costs for the return/exchange.
- Inspection and Refund/Exchange:
Once the returned item is received and inspected by our team, we will notify you of the approval or rejection of your return/exchange.
If approved, you can choose between an exchange for an eligible item of equal value.
Refunds will be processed within 4 to 6 business days after the approval of the return. Please note that it may take additional time for your financial institution to process the refund.
- Defective or Damaged Items: If your item arrives defective or damaged, please contact our customer service team within 48 hours of receiving the product. We will arrange for a replacement or repair as per the manufacturer’s warranty and policy.
- Customer Responsibilities:
Ensure that the furniture is in its original packaging and unused condition.
Cover the shipping costs for returns or exchanges.
Provide accurate and complete information during the return/exchange process.
- Contact Us: If you have any questions or concerns about our return policy, feel free to contact our customer service team on customer service phone number i.e. 93993950 or customer service email i.e. complaint@muscatfurniture.com. We are here to assist you and ensure a smooth shopping experience.
Please note that this return policy is subject to change without prior notice. It’s advisable to review our website or contact our customer service team for the most up-to-date information before initiating a return or exchange.